Treating Customers Fairly -  Six Consumer Outcomes

The Financial Services Authority has defined Six Consumer Outcomes, these explain what we want to achieve for consumers in our Treating Customers Fairly (TCF) initiative.

• Outcome One: Consumers can be confident that they are dealing with firms where the fair treatment of customers is central to the corporate culture.

• Outcome Two: Products and services marketed and sold in the retail market are designed to meet the needs of identified consumer groups and are targeted accordingly.

• Outcome Three: Consumers are provided with clear information and are kept appropriately informed before, during and after the point of sale.

• Outcome Four: Where consumers receive advice, the advice is suitable and takes account of their circumstances.

• Outcome Five: Consumers are provided with products that perform as firms have led them to expect, and the associated service is of an acceptable standard and as they have been led to expect

• Outcome Six: Consumers do not face unreasonable post-sale barriers imposed by firms to change product, switch provider, submit a claim or make a complaint.

You can review our:

• Client Testimonials

• Customer Satisfaction Data
  

Find out more:

• About us
  

You can also write to:

First Point Insurance Management Limited
Talavera Court
Darnell Way
Northampton
NN3 6RW

Or telephone:

Emma Parker - General Manager

Telephone: 0845 490 55 55
Facsimile: 0845 490 66 66