Home  About Us Treating Customers Fairly
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Treating Customers Fairly
The Directors and Staff at First Point are committed to the fair treatment of our customers and to providing you with a thoroughly professional service.
Consequently we wholeheartedly endorse the FSA's Treating Customers Fairly (TCF) initiative and seek to achieve its Six Consumer Outcomes.
We endorse the TCF initiative at First Point by adopting the
following internal principles as a guide to how we treat our customers:
- Ensure competence in all we do for customers
- Needs of customers are properly identified and always paramount
- Don't take advantage of customers
- Offer suitable advice and take account of customers' circumstances
- Resolve all queries & complaints quickly and professionally
- Service to customers should be as they were led to expect
- Explain all insurance matters clearly without misleading customers
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